Privacy Policy
How we collect, use, and protect your personal information in accordance with POPIA.
Last updated: March 2026
1. Introduction
This Privacy Policy explains how Abantu InTransit collects, uses, and protects personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
2. Information We Collect
We may collect:
- Identity information (name, surname)
- Contact details (phone number, email)
- Booking details (pickup/drop-off, schedule)
- Payment metadata (processed via Paystack, not stored directly)
- Device and usage data (IP address, browser, analytics)
3. Lawful Basis for Processing (POPIA)
We process personal information based on:
- Consent
- Contractual necessity (to fulfill bookings)
- Legal obligations
- Legitimate business interests
4. Purpose of Collection
We use personal data to:
- Facilitate and manage bookings
- Communicate with users
- Improve services and user experience
- Prevent fraud and ensure safety
6. Cross-Border Transfers
Where data is transferred outside South Africa, we ensure adequate data protection safeguards are in place.
7. Data Security
We implement safeguards including:
- Encryption in transit (HTTPS)
- Access controls
- Secure third-party integrations
However, no system is completely secure.
8. Data Retention
We retain data only as long as necessary for:
- Service delivery
- Legal compliance
- Dispute resolution
9. Your Rights (POPIA)
You have the right to:
- Access your personal information
- Request correction or deletion
- Withdraw consent
- Object to processing
- Lodge a complaint with the Information Regulator of South Africa
11. Third-Party Services
Third-party providers (e.g., Paystack, analytics tools) have independent privacy policies.
12. Breach Notification
In the event of a data breach, we will notify affected users and relevant authorities as required by law.
13. Updates to This Policy
We may update this Privacy Policy periodically.
14. Contact
For privacy-related matters: support@abantu-intransit.co.za