Terms of Use

Welcome to Abantu InTransit ("we", "us", "our"). These Terms of Use ("Terms") govern your access to and use of our website, mobile applications, and services (collectively, the "Platform"). By using the Platform, you agree to be bound by these Terms and all applicable South African laws.

Abantu InTransit is a booking and coordination platform for transportation services, including:

• Matric dance transport
• Event shuttle services
• Private chauffeur services

We act as a facilitator between customers and transport operators/drivers. We do not guarantee availability at all times.

You must be at least 18 years old or have consent from a legal guardian to use this Platform.

You agree to:

• Provide accurate, complete, and lawful information
• Not use the Platform for unlawful or fraudulent purposes
• Treat drivers, staff, and vehicles with respect

You are liable for damages caused during your trip (including damage to vehicles).

• All bookings are subject to availability and confirmation
• Prices are displayed in South African Rand (ZAR)
• Payment is required upfront unless otherwise agreed
• Payments are processed via third-party providers (e.g., Paystack)
• We do not store full card details

By making a payment, you agree that:

• Payments are processed securely via Paystack
• You are bound by Paystack's terms and conditions
• Payment authorization is required for booking confirmation

• If a payment fails, the booking is not confirmed
• If a payment is reversed or disputed, we reserve the right to suspend services

6.1 Cancellations

• Cancellations must be made within the timeframe specified at booking
• Late cancellations may incur partial or full charges

6.2 Refunds

• Refunds are processed at our discretion based on cancellation timing and circumstances
• Approved refunds may take 5–10 business days depending on payment provider

6.3 Disputes

• Users must first contact us to resolve disputes
• Chargebacks without prior engagement may result in account suspension

7.1 Service Risks

Transport services are subject to external factors including traffic conditions, weather, mechanical issues, and road incidents. We do not guarantee exact arrival times.

7.2 Limitation of Liability

To the fullest extent permitted by South African law: we are not liable for indirect, incidental, or consequential damages; our liability is limited to the value of the booking in question.

7.3 Personal Injury and Loss

While we prioritize safety, users acknowledge inherent risks of road travel. We are not liable for loss of personal belongings.

7.4 Driver Conduct

Drivers are independent or contracted service providers. While we vet drivers, we are not responsible for actions outside scope of service or criminal acts beyond reasonable control.

You agree to indemnify and hold Abantu InTransit harmless against claims arising from: misuse of the Platform, breach of these Terms, or damage caused during your booking.

All Platform content remains the property of Abantu InTransit and may not be reused without permission.

We may suspend or terminate access for: fraudulent activity, abuse or misconduct, or violation of these Terms.

These Terms are governed by the laws of the Republic of South Africa.

support@abantu-intransit.co.za